Q. The transmitter is not ‘paired’
This can happen if things get out of sequence.
To recover, follow the repairing process below:
Press the Pair button on the back of the display. You should see a ‘pairing’ screen.
Press and hold the pair button and turn the transmitter off and then on again (simply remove a battery and then replace it):
The LED next to the pairing button should remain on for several seconds.
Wait for a couple of seconds and the display
will show a ‘Pair’ screen with a Tick. Press the
Set button to go back to the main screen.
Pairing may still not be successful so simply repeat the process. You may need to do this more than once.  If the ‘X’ pair screen appears you have not managed to pair in the time allocated - simply press the Set button and go back to step 1.
Once paired, press the Set button to return to the main screen. You should now see the lightning bolt (communications icon) lit up.

Q. Why won’t my display and transmitter communicate?
The Solo is designed to operate in a home environment, over a range of 30 metres with two walls in between the transmitter and display. If the units are further apart than this, then you may need to bring them closer together to communicate.
Other reasons for the units not communicating are:
There is radio interference. Try moving the display to a different location or follow the repairing process above.
The batteries in the transmitter are flat - is the battery icon on the display flashing? If so change the batteries.
The transmitter is inside a metal meter cabinet. Radio communication doesn’t work as well through metal so you will have to move the display closer or preferably, mount the transmitter outside the metal cabinet.

Q. Why is the Communications icon flashing?
The Communications icon will flash if the display and transmitter are unable to communicate for over 20 seconds.

Q. The Communications icon is on but the display is still not receiving information
This may happen because the LED reader is not connected properly, press firmly to the correct connection point on the face of the meter.

If your display is still not receiving information call our helpline.

Q.  Why is the Battery symbol flashing?
We expect the transmitter batteries to last for at least a year. Toward the end of their life the Battery symbol will flash to let you know to replace them. Please ensure you replace batteries with AA batteries (LR6).
Do not use rechargeable batteries.

Q. The screen display turns off, what can I do to stop this?
This may be because the batteries are running low, remove them and plug in the mains adapter.  The Solo can be run off batteries for short periods of time but is designed to run off the mains adapter provided.

Q. Can I use the Solo’s generation information to give to my energy suppliers?
If you provide your electricity supplier with readings, please use your generation meter readings.

Q. I want to move the unit to another property, how do I erase data?
If you want to reset the Solo and erase all generation data and tariffs disconnect the display from the Power Supply. Press and hold the Pair button on the back of the display while you re-plug in the Power Supply until you see the MEMCLR message, then let go of the button. 

It can take up to 2 minutes to clear all of the memory, after this time the main screen will return.

Q. Can I use more than one display?
This is not possible at the moment.

Q. What do I need to do if I have entered the wrong date during setup and continued using my Solo?
If you have entered the incorrect date you will have to erase all data that has been recorded onto the SD card. You should remove the SD card from the Solo and then change the date on the Solo display (see page 6 for more information). Then insert the SD card into your computer (either using the SD port or a card reader) and erase all the data that is stored on the card. You can now insert the SD card back into the Solo.

Q. What are the values for each segment of the Speedometer?
Each segment of the Speedometer will light up when the generation exceeds the value shown in the table below.
The segments on the Speedometer have different values depending on the size of your array. The table below shows three figures; the first shows the value for a 2kW array, the second shows 3kW and the third a 4kW array. You can set the size of your array using the instructions on page 6 in the manual.